Privacy Policy
Last updated: January 18, 2026
This Privacy Policy is prepared in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana. dwam is registered as a data controller with the Data Protection Commission of Ghana.
1. Introduction
dwam ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketplace platform.
2. Data Controller
For the purposes of the Data Protection Act, 2012 (Act 843), the data controller is:
3. Information We Collect
3.1 Information You Provide
- Account information: name, email address, phone number, password
- Profile information: profile picture, bio, location
- Payment information: mobile money number, bank account details (for sellers)
- Transaction information: purchase history, sales records
3.2 Information Collected Automatically
- Device information: device type, operating system, browser type
- Log data: IP address, access times, pages viewed
- Location data: approximate location based on IP address
- Cookies and similar technologies
4. Legal Basis for Processing
Under the Data Protection Act, 2012 (Act 843), we process your personal data on the following lawful grounds:
- Consent: Where you have given explicit consent for specific purposes
- Contractual Necessity: Processing necessary for the performance of our service agreement
- Legal Obligation: Processing necessary for compliance with Ghanaian law
- Legitimate Interests: Processing necessary for our legitimate business interests
5. How We Use Your Information
- To create and manage your account
- To process transactions and payments
- To provide customer support
- To send transactional communications (receipts, confirmations)
- To improve and personalize our services
- To detect and prevent fraud
- To comply with legal obligations
6. Data Sharing
We may share your personal data with:
- Other Users: Limited profile information is visible to facilitate transactions
- Payment Processors: Paystack and mobile money providers for payment processing
- Service Providers: Third parties who assist in operating our platform
- Legal Authorities: When required by law or to protect our rights
7. Your Data Protection Rights
Under the Data Protection Act, 2012 (Act 843), you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Object: Object to processing of your personal data
- Right to Data Portability: Request transfer of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, contact us at privacy@dwam.store. We will respond within 30 days.
8. Data Security
In accordance with the Data Protection Act and the Cybersecurity Act, 2020 (Act 1038), we implement appropriate technical and organizational measures including SSL/TLS encryption, access controls, regular security assessments, and incident response procedures.
9. Cookies
- Essential Cookies: Required for the operation of our website
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our site
You can manage cookie preferences through your browser settings.
10. Data Retention
- Active accounts: Data retained while account is active
- Closed accounts: Data retained for 7 years for legal compliance
- Marketing data: Retained until consent is withdrawn
11. Complaints
If you have concerns about how we handle your personal data, you may:
- Contact our Data Protection Officer at privacy@dwam.store
- Lodge a complaint with the Data Protection Commission of Ghana at www.dataprotection.org.gh